BB&T fixes ATMs hit by tech glitch, but online banking still down

by Frankie Norman February 25, 2018, 1:47
BB&T fixes ATMs hit by tech glitch, but online banking still down

A massive and near total service outage throughout the system of mid-Atlantic banking giant BB&T (stock symbol: BBT) continued Friday afternoon. Officials say customers can still use their debit, credit and prepaid cards for the time being.

ATMs and phone services were brought back online before 11:30 a.m. Friday, the bank said in a statement to WRAL News. No word on how long it would take to fix the issue and restore service.

- If you bank with BB&T, you may not be able to access your account.

To our clients, we are deeply sorry this has happened.

They blamed the problem on an equipment malfunction in a data center, but provided no further details. "We expect those balances and transactions to become current later today", Davis said. We hear your frustration, and we are committed to making this right.

An outage map showed the biggest impact was focused on Charlotte, Atlanta, the Washington DC area and Philadelphia.

Bank officials have apologized and said they don't believe the issue is related to a cyberattack. "If you've incurred fees directly related to this outage, we will waive or reimburse those fees". We thank our clients for their patience and we will continue to provide updates here and on BB&T's Facebook and Twitter pages.

It also said its locations that are usually open Saturday will stay open for two hours longer to address any customer needs.

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