Massage Envy Allegations: 180-Plus Spa-Goers Claim Harassment, BuzzFeed Says

by Abel Hampton November 28, 2017, 0:28
Massage Envy Allegations: 180-Plus Spa-Goers Claim Harassment, BuzzFeed Says

The popular massage chain, Massage Envy, is facing allegations of more than 100 sexual assaults at franchise locations, according to reports.

Two people filed complaints with the NYPD that staff at spa chain Massage Envy sexually assaulted them, police confirmed, as it was revealed that 180 people have accused workers throughout the nationwide chain of pervy behavior.

However, it turns out a number of those massages have crossed the line, and now 180 women are coming out with accusations stating they were sexually assaulted while under the parlor's care. Although he had massaged Ingram before, this was the first time she claimed he rubbed his genitals against her and then proceeded to grope and penetrate her with his fingers. Melanie Hansen, general counsel of Massage Envy Franchising, told the publication that the company holds "franchise owners accountable to our policies and, when we say nothing is more important to us than treating clients with respect and giving them a safe, professional experience, we mean it". In a statement to ABC News, Massage Envy said that each incident was "heartbreaking" for them.

According to the company, their therapists have done approximately 125 million massages in the past 15 years.

"I think that some sort of serious audit needs to happen of the company and their protocol needs to be immensely changed", she said. The manager of the franchise, Nicole, answered the phone and declined to interrupt Deiter's ongoing massage of a different client. "We are constantly listening, learning and looking at how we can do more, including how we support franchised locations with best practices in handling these incidents and supporting their clients".

"My friend told me because she knew I had a massage here".

"I was following the policy of Massage Envy", the owner later said to a judge.

BuzzFeed said in its report that the company doesn't obligate franchisees to report every allegation to police, except when local law requires it, and offers little guidance in conducting an investigation. Nearly in all instances, the company either failed to take notice or completely ignored when the customers informed them of what happened in the dark room.

Susan Ingram told Buzzfeed that it wasn't until her seventh session with Deiter that he assaulted her.


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