HTC apologises after ads appearing on the default keyboard

by Lawrence Cooper July 20, 2017, 0:05
HTC apologises after ads appearing on the default keyboard

With ads starting to appear on the default HTC 10 keyboard over the past few hours, a number of users have taken to social media to express their outrage about this situation. However, HTC is likely to have another update roll out soon which would ensure that these ads are gone. We've seen it since the early days of Android, and HTC has been open to these kinds of partnerships.

In case you didn't know, TouchPal is the name of the company that provides the keyboard app pre-installed on many HTC phones, as well as others from Huawei, ZTE, Lenovo, Sony or Alcatel.

Additionally, while HTC says that they are looking into the matter, those who want to immediately remove the ads from their HTC 10 keyboard app can go to Settings Apps All apps Look for the app (TouchPal) Uninstall updates. Later, HTC confirmed the error saying the adverts were mistakenly included.

Getting ads while accessing any website could be too frustrating.

Over on Reddit, one user moaned: "I'd prefer my privacy-critical pieces of software (keyboard is one of those) to be open source so that I don't have to put blind faith in an un-auditable black box created to make money off of my usage of it".

Some reviewers said they would switch from TouchPal and download a different keyboard from the Google Play app store.

In response to the complaints, the official HTC Twitter account is asking users to uninstall the new updates to the keyboard. And since they are the customer's first recourse, users will naturally blame them or come to them for solutions or both. If you are still seeing the adverts on the default keyboard on the HTC 10, it is recommended to install Gboard. "We're working to fix the error and remove these as quickly as possible", the tech giant tweeted.


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