Samsung to recall Galaxy Note 7 off battery issue

by Frankie Norman September 5, 2016, 2:18
Samsung to recall Galaxy Note 7 off battery issue

After days of rumors and speculation, Samsung on Friday announced that it will halt sales of its Galaxy Note 7 smartphone and replace customers' existing devices with new units in the coming weeks.

Giving a refreshing look to its Note series, South Korean giant Samsung last month launched its Galaxy Note 7 in India for Rs 59,900 with iris biometric scanner for enhanced security, upgraded S Pen and a dual-curved screen.

Samsung said it was aware of 35 reports of affected Note 7 batteries, although none were in New Zealand.

Some buyers reported their phones caught fire or exploded while they were charging, and Samsung said it had confirmed 35 such cases, caused by faulty batteries. They have asked all retailers, including AT&T, to stop selling the device. Samsung is giving Note 7 users a $25 gift card or bill credit for the inconvenience. Customers are also allowed to swap their Galaxy Note 7 for any device T-Mobile offers. So far 2.5 million handsets have been made and over a million has been sold.

Samsung is offering to replace all 1 million devices already in the hands of consumers in 10 countries, and it's recalling the shipments of the Galaxy Note 7 that have already gone out. "Apple is scheduled to announce its new iPhone next week, and Samsung's mobile division was counting on momentum from the Note 7's strong reviews and higher-than-expected demand".

While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. "We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible".

To take advantage of this exchange program, Samsung is telling customers to contact or visit the outlet for which you purchase the Note 7.

Until then, Samsung has released software to its service centers worldwide so customers can go and check the integrity of their handset batteries.

The consumer rights organization has criticized the Galaxy Note 7 recall program, saying that Samsung should have issued an "official recall" in cooperation with the US's Consumer Product Safety Commission (CPSC).

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