Comcast TV outage hits much of United States, but problem mostly fixed

by Edgar Hayes February 17, 2016, 23:05
Comcast TV outage hits much of United States, but problem mostly fixed

For its part, Comcast is apologizing to its customers, and in a blog post states that the company will be doling out refunds to those impacted by the company's President's Day implosion.

Most of the complaints were related to HD television services, the report stated, but some customers also complained of service disruptions with their Comcast Xfinity Internet and voice phone services.

In order to get a credit, customers must call Comcast.

"We'll work with customers on a case by case basis", the spokeswoman said.

According to downdetector.com, an online resource that tracks outages across a variety of services, service outages were reported in Seattle, Denver, Houston, Portland, Baltimore, Philadelphia, New York, Washington and Minneapolis. Repairs were mainly completed between noon and 1 p.m., the company said.

Regarding the cause, McElearney said Comcast discovered it was due to a "configuration error in a network device" that supports the MSO's live video network. "This specific issue caused national cable channels to reroute, which resulted in a service interruption". The outage peaked in the Chicago area around 10 a.m. Comcast says most of the problem were fixed by early afternoon.


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